Refund and Cancellation Policy

A new workspace starts on a free plan so a school can evaluate the platform with its own data before paying. No payment details are required to start, and no charge is made unless the school chooses a paid plan.

A workspace owner may cancel at any time from the workspace or by writing to billing@scholaqore.com. Cancellation stops future renewals. Access to paid features continues until the end of the billing period already paid for, after which the workspace reverts to the free plan or is closed at the school's request.

If a school cancels within 14 days of a first paid subscription charge and has not made substantial production use of the paid features, we refund that charge in full on request.

Beyond that window, subscription fees for the current period are not refunded, because access remains available for the period paid for. Annual plans cancelled mid-term may be refunded pro rata at our discretion where a prolonged service failure occurred or where the school was charged in error.

A duplicate or incorrect charge is refunded in full once verified, regardless of timing.

Fee payments made by parents settle to the school's own account with the payment provider. ScholaQore does not hold those funds and cannot refund them. A parent seeking a refund or reversal of a fee payment should contact the school, which can raise the refund with its payment provider. Where a payment was captured by the provider but not reflected against an invoice, contact support@scholaqore.com and we will reconcile it.

Email billing@scholaqore.com from the workspace owner's address with the school name, the charge date and the reason. We acknowledge requests within 2 business days and decide within 7 business days. Approved refunds are returned through the original payment method; the time for funds to appear depends on the provider and issuing bank, typically 5 to 10 business days.

Please contact us before raising a chargeback so we can resolve the issue directly. We may suspend a workspace where a charge is disputed until the dispute is settled. See also the Terms of Service.