Service Delivery Policy

A private school workspace accessible over the web on desktop, tablet and mobile, covering enrolment, classes and subjects, attendance, assessments and results, fee structures and invoicing, payment reconciliation, reporting, staff and role management, and a parent portal. The feature set and limits follow the plan chosen on the pricing page.

Sign-up provisions the workspace immediately, normally within a few minutes of email confirmation. A plan upgrade takes effect as soon as the payment is confirmed by the payment provider. If a plan change is not reflected within one hour of a successful payment, contact support with the transaction reference.

Schools can import students and guardians from a spreadsheet using the built-in importer, which validates rows and reports errors before anything is saved. Guided onboarding sets up the academic year, terms, classes, subjects and fee categories. Assisted migration for larger schools and school groups is arranged case by case and scheduled with the school.

Online fee collection is activated once the school connects its own payment provider account. Until valid provider credentials are configured, online payment stays switched off and parents are told plainly rather than shown a failed or simulated checkout. Offline payments can be recorded and reconciled from day one.

Email support at support@scholaqore.com operates Monday to Friday, 08:00–17:00 GMT. We aim to acknowledge requests within one business day. Issues that block enrolment, invoicing or payment reconciliation are treated as priority and worked continuously until resolved or worked around.

The platform is designed for continuous availability. Routine maintenance is performed in low-usage windows and announced in advance where it may interrupt service. Urgent security work may be applied without notice. We do not guarantee uninterrupted or error-free operation.

Schools provide accurate records, keep staff accounts and roles current, maintain internet access and devices, and hold their own payment provider account for fee settlement. Data entered by the school remains the school's property and can be exported at any time.

Cancellation, refunds and the wind-down period are covered in the Refund and Cancellation Policy and the Terms of Service.